Gogovan (HK) - Customer Success Specialist

Entry Level
Hong Kong
Customer Success Specialist
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About Us

The first app-based platform for transporting goods in Asia, GoGoVan was launched in 2013 to revolutionise the way customers and drivers interact. The app connects individuals and businesses directly with thousands of drivers to redefine everyday logistic needs by providing a convenient and efficient service.

Who we're looking for

Are you interested in providing a better transport experience for Hong Kongers? Gogovan is looking for a Customer Success Specialist that can help them achieve their mission - to explore and expand the frontiers of freight!

What you will be doing
  • Provide excellent key account servicing, including but not limited to customer account profile, account service strategy and service improvement plan for improving the overall service quality and customer’s operational efficiency
  • Act as the primary contact point of the assigned customers
  • Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
  • Ensure service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
  • Establish customer experience transparency with Business team to ensure associated internal stakeholders are at all times kept updated on significant service delivery management
  • Work with different functional teams to run promotion campaigns and execute on strategic and tactical initiatives
Who you are
  • 2-3 years relevant experience in account management or customer service related.
  • Pleasant personality with good communication and interpersonal skills
  • Mature thinking, energetic, analytical, attention to details, well organized
  • Take initiative toward problems and willing to take new challenges
  • Good knowledge of standard Software applications (Excel, PowerPoint)
  • Strong command of both written and spoken English and Chinese
What we offer
  • Birthday Leave
  • Medical and Dental insurance
  • Start-up Work Environment
  • Flexible Work Arrangement
  • Free flow of snacks and soft drinks
  • GOGOX New Joiner Kit

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