Canopy

Gogovan - Customer Service Officer

Entry Level
Hong Kong
Customer Service Officer
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About Us

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.



Who we're looking for

Over the years, GOGOX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

What you will be doing
  • Provide quality customer services to prospective and existing clients in a professional manner
  • Answer and handle customer’s enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully
  • Make warm/cold calls to existing and potential customers
  • Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
  • Monitor and analyse monthly promotion/campaigns
  • Assist in any ad hoc tasks assigned by team lead and Managers
Who you are
  • Minimum 2 years’ relevant working experience in Customer Service Industry.
  • Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail.
  • Customer service oriented, a good team player with good communication skills and strong sense of responsibilities.
  • Proficient in Microsoft Word, Excel and Chinese word processing.
  • Good command of spoken and written English and Chinese.


What we offer
  • Competitive Salary
  • 9am to 6pm, 5-day work week (4 x weekdays plus 1 x Saturday)
  • Medical and Dental insurance
  • Two free monthly GOGOVAN rides
  • Clear career progression path




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19/f Fun Tower, 35 Hung To Road,
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