GLG (HK) - Manager, Client Solutions

Mid Level
Hong Kong
Manager, Client Solutions
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About Us

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 900,000+ experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

Who we're looking for

GLG (HK) is looking for a Manager, Client Solutions to join the team!

What you will be doing

Revenue Promotion:

  • Own full accountability and responsibility for a Greater China book of business by serving as a thought partner to design and deliver on custom projects – including consultations, trip support, surveys, market studies, and special projects
  • Build relationships with investment professionals at leading institutional investors and proactively generate demand for GLG products and services
  • Collaborate with sales and client solutions colleagues to achieve account level and team level commercial goals, including development of new and existing GLG client relationships in Hong Kong

Client Service & Membership Management:

  • Deliver world-class client service marked by high levels of responsiveness, accuracy, insight, attention to detail, professionalism and serve as an example of excellence in client service to others within GLG
  • Regularly hosting online and offline events around consumer industry IPOs and company earnings for investor clients
  • Enhancing the GLG Consumer Industry Networks by developing relationships with GLG’s most respected thought leaders and healthcare professionals across Greater China and globally, as well as recruiting new senior executives and experts into GLG Networks through networking and direct outreach
  • Partnering with compliance and product teams to create innovative solutions for clients and experts

Compliance & Confidentiality:

  • Exercise flawless judgment around GLG’s policies and procedures for protecting the integrity of client engagements
  • Clearly communicate to clients and Network Members the integrity and value of GLG’s compliance platform

Company-Wide Collaboration:

  • Manage key strategic initiatives as requested by GLG leadership
  • Work in collaborative interoffice teams to grow and promote client relationships and Network Member engagement
Who you are
  • Bachelor’s degree, or above
  • 2 to 6 years of work experience in client-facing, account management or analyst roles in industries including: financial services, equity research, consulting, market research, recruiting, other professional services, or start up environment.
  • Demonstrated commercial acumen and interest in consumer industry and public equity markets
  • Passion for problem-solving in a client servicing role
  • Successful track record working in a fast-paced, team environment
  • Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
  • Outstanding communication skills (oral and written) and ability to proactively engage senior professionals
  • Native or near native fluency in both English and Mandarin is essential for this role.

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