Canopy

Garage Society (HK)- Head of Operations

Lead
Hong Kong
Head of Operations
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About Us

Garage Society is a regional coworking company that brings people, ideas and opportunities together. Our workspaces, people and experiences fit around the needs of our community, helping catalyse growth, collaboration and innovation for everyone. 

The perfect candidate is a great communicator, able to develop international relationships with members and partners with a background in the European coworking industry.


Who we're looking for

 We are looking for an ambitious Head of Operations to join our fast-growing team. The role involves managing the regional operations team, further developing our coworking industry, on and offline campaigns, and overseeing our marketing efforts in Hong Kong and across the region. 

We are looking for a broad minded, outgoing and engaging Head of Operations who can communicate and serve our western members, to join our fast-growing team. If you are interested in engaging with new technology and startups and experienced in driving community engagement through events and content, this could be the role for you.


What you will be doing in this role
  •  Managing the regional operations team 
  • International relationship management: Communicate and serve our western members 
  • Business research in Europe 
  • Developing the internal processes of and in Hong Kong, India and Singapore 
  • Connecting with European coworking spaces and eco systems 
  • Overlook the regional membership renewals 
  • Actively working with European overseas partners 
  • Managing and training of local staff, how to serve the western members 
  • Overlook and manage the regional HR processes 
  • Identify the needs and wants of western members to improve the customer experience and drive engagement across the Garage Society network 
  • Manage Garage business unit growth with data backed insights into community engagement, activities and resource needs. 
  • Be the go-to person for members at the locations and empower the regional operations team to provide the highest level of service 
  • Curate monthly Community Events 
  • Build and deliver a wide range of community initiatives, from in-house events to online campaigns, designed to develop international and national business relationships between members 
  • Be an ambassador for the Garage Commons platform: driving international and regional conversion and curating online and offline content 
  • Aide the planning and execution of the monthly scheduled professional and personal development workshops 
  • Ad-hoc support for regional operations team, including secretarial, administrative and financial support as required



About you
  • Holding a HKID and currently based in Hong Kong 
  • Degree Holder in marketing and Communications is a must 
  • 3 years of work experience in a co-working space 
  • Min of 2 years work experience in an European work environment is required 
  • Proficient in speaking multiple European languages 
  • Full professional proficiency of English is a must 
  • Background in customer service, communication/marketing a must 
  • Exceptional written and verbal communication skills in English is a must 
  • Passionate about building programmes, events, and engagement around international communities. Interest in startups and entrepreneurship is a must 
  • A great communicator who can draw people into a conversation 
  • Strong sense of responsibility, adaptability and an eye for detail 
  • Strong multitasker, able to manage different tasks across location and industry vertical 
  • Working proficiency of Google Drive Tools
What we offer
  • A fast-growing company with APAC exposure 
  • Strong network building opportunities, and a fun working culture 
  • 5-day work week 
  • Flexible working hours 
  • Staff activities 
  • Medical insurance and annual leave for the role 
  • On-the-job training and career advancement opportunity to the right candidate

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Garage Central QRC - 23/F, On Building, 162 Queens Road
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