Canopy
Galton Voysey (HK)

Galton Voysey (HK) - Customer Success Representative

Entry Level
Hong Kong
Customer Success Representative
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About Us

Galton Voysey is a leading developer of Direct-to-Consumer Brands. We help exceptional founders develop their brands and sell their products leveraging the power of the Internet.

We believe that by helping founders cut out the middlemen and reach their core audience through e-commerce, we can bring value to both the brand as well as their customers.

By sitting at the center of a 400+ network of founders, entrepreneurs, craftsmen, designers, quality control specialists, logistics experts, regulatory advisors and marketing agencies, we are able to fully support founders in the development of their brands with the supply chain, design, logistics, marketing and e-commerce.

Who we're looking for

Galton Voysey (HK)  is looking for a Customer Success Representative to join the team!

What you will be doing
  • Solve customers’ troubles in a personal and meaningful way
  • Turn customers into advocates for our brands
  • Create solutions can be applied to surprise and delight our customers
  • Enhance customer interactions across all touchpoints from first moment of engagement with a brand to after care
Who you are
  • Impeccable interpersonal skills
  • Experience working in a service minded industry
  • High level of independency and ability to work and manage own time effectively
  • Ability to work in two mindsets simultaneously, in the best interest of the customer and the company
  • You need to be an active member of the grammar and typo police force with a native level of English both written and oral
  • Experience using customer service software is a big plus
What we offer
  • Talented and driven co-workers who thrive in a collaborative atmosphere
  • A meritocratic culture with a ‘best idea wins’ mentality
  • Full support to develop as a professional through whatever training or resources available (courses, seminars, certification etc.)
  • Free Mandarin & Cantonese tuition for all employees
  • An opportunity to evolve your career across different functions
  • Beautiful, contemporary office space
  • 20 days’ paid vacation every year on top of national holidays
  • Comprehensive employee benefits package with health insurance included

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932 Cheung Sha Wan Road,
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