Canopy
Galton Voysey (HK)

Galton Voysey - Customer Happiness Representative

Entry Level
Hong Kong
Customer Happiness Representative
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About Us

Galton Voysey’s vision is to be the leading developer of Direct-to-Consumer Brands. We develop brands, build supply chains and sell products by leveraging the power of the Internet. We own 100% of the IP in the brands we work on.

The Galton Voysey network consists of e-commerce experts, talented designers and a supply chain team with connections to over 140 factories in 7 countries such as France, China, India, Thailand, Japan and the United States.

Who we're looking for

At Galton Voysey, we're hiring a Growth Hacker.

This is an incredibly exciting opportunity to establish and define our customer service function. You will ensure that Galton Voysey is synonymous with insane levels of customer satisfaction across every one of our brands. You will have ludicrously high levels of expectation when it comes to customer service in your personal life and will set the bar even higher when it comes to matching and exceeding the expectations of our own customers. To achieve this we need someone who has great ideas for creative solutions & strategies that ensure that Galton Voysey brands have the happiest customers in the world.

What you will be doing
  • Efficiently solving customers's problems in a personal and meaningful way
  • Turning customers into advocates for our brand
  • Applying creative soultutions to surprise and delight our customers
  • Enhancing customer interaction cross all touchpoint from first engagement with a brand to after care
  • Finding ways to pre-empt potential customer problems
Who you are

Requirements:

  • Impeccable interpersonal skills
  • Experience working in a service minded industry
  • High level of independency and ability to work and manage own time effectively
  • Ability to work in two mindsets simultaneously, in the best interest of the customer and the company
  • You need to be an active member of the grammar and typo police force with a native level of English both written and oral
  • Experience using customer service software is a big plus

Ideal Profile:

  • High levels of empathy and emotional intelligence
  • Genuine desire to help and make people happy
  • patience, personal drive and bounless energy


What we offer
  • Competitive salary
  • Talented and driven co-workers who thrive in a collaborative atmosphere
  • A meritocratic culture with a ‘best idea wins’ mentality
  • Full support to develop as a professional through whatever training or resources available (online, courses, seminars, certification etc.)
  • Free Mandarin & Cantonese tuition for employees
  • An opportunity to evolve your career across different functions
  • Beautiful, contemporary office space
  • 20 days of paid vacation every year on top of national holidays

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