Canopy
foodpanda (HK)

foodpanda - Senior UX Researcher (New Business), APAC

Senior Level
Hong Kong
Senior UX Researcher (New Business), APAC
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

We are looking for a Senior UX Researcher (New Business), APAC to join our Consumer Product team to help anticipate our customer's needs and deliver function and delight for everyone, everyday. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Singapore!

What you will be doing
  • You will autonomously manage and run multiple research projects with various complexities, ranging from tactical to strategic research that requires strong analytical skills.
  • You will build and execute the research roadmap turning research into the strategic component of product development from reactive to proactive
  • You will enhance and facilitate evidence-based decisions for product and design.
  • You will utilize a variety of methods in our toolbox, develop and innovate on our user research practice. You will build a lightweight framework for non-researchers to participate in research initiatives.
  • You will communicate and deliver meaningful research insights in effective, innovative, and impactful ways to a variety of audiences; from the design team, engineering team, to executive teams.
  • You will collaborate with various stakeholders: proactively involve designers, engineers, & product managers in the research process and building relationships with market researchers and business analysts to deliver robust insights.
  • You will mentor product designers and product owners to help them grow their UX research skills.
  • You will support on-demand product designers working in cross-functional teams but you will stay outside the squad structure.
  • You will be a key player of a user-driven culture and you will focus on impacting multiple levels of stakeholders up to C-level.
  • You will influence the roadmap of the product based on customer insight and drive.
Who you are
  • 6 years + in a UX research related role.
  • Experience in working with e-commerce products is a plus.
  • A current online portfolio that demonstrates your knowledge, skills, and processes.
  • Strong planning skills - you drive the research road-map, plan, and execute a wide variety of studies independently - interviews, tests, surveys, workshops, etc.
  • Knowledge of what to do, when to do, why and how to do it. Being able to provide toolbox and lead the process of putting UX guidance in place.
  • Knowledge around prototyping tools is a plus (sketch, principle, framer, etc.)
  • Experience with prioritization - being able to provide high-value research in a fast-changing environment and meeting deadlines.
  • Being able to marry qualitative and quantitative research.
  • Higher education in Psychology, Sociology or a related field.
  • Understanding human behaviour and translating qualitative data into deep, meaningful insights.
  • Strong problem solving and analytical abilities.
  • Results and impact-focused, keeping an eye on the overall outcome and desired impact.
  • Excellent written and verbal communication skills.
  • Fluency in English required.
  • Enthusiastic team player who empowers team members and motivates them.

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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