Canopy

foodpanda - Senior / Customer Service Specialist

Entry Level
Hong Kong
Senior / Customer Service Specialist
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

What makes us special? It’s the way we combine food and convenience.

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service Specialist to join our growing team to bring innovation into delivery.

What you will be doing in this role:

You will be working closely in the Customer Experience team under the Operations vertical to manage our corporate clients and constantly amaze them with the best ordering and food delivery experience possible. Your role will be full of learning opportunities as you will encounter different situations every single day.

You will be the perfect candidate for this position if you can:

  • Deliver excellent customer service by responding to questions and inquiries through calls and emails
  • Resolve inquiries and provide innovative solutions through effective communication with customers, account management team, delivery team, and restaurant vendors
  • Develop and foster relationships with customers to increase customer value
  • Provide quotations for customers and arrange food delivery to their workplace
  • Take the lead to continuously improve customer experience by providing feedback to relevant internal teams
  • Consistently maintain excellent customer satisfaction, effectiveness, efficiency, needs understanding, and professionalism levels
What you will ideally possess for this role:
  • Passion and experience in delivering excellent customer experience
  • Excellent listening and communication (verbal and written) skills
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in a fast paced environment and manage several customers at a time
  • Fluency in English and Cantonese, Mandarin fluency is a plus
  • Fresh graduates are welcome. Less experienced candidates will be considered as Customer Service Specialist
What we offer:
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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