What makes us special? It’s the way we combine food and convenience.
foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.
However, this doesn’t happen without some really awesome people.
We are looking for a highly driven and motivated Senior Customer Experience Manager for our Operations team in Hong Kong. If you are looking for a place where you can gain hands-on experience and have a direct impact, then this may be the place for you! The ideal candidate will have exceptional communication skills and quality standards, outstanding analytical skills, a great understanding of what makes a good user interface/experience, a grasp of the importance of standardization and automation and experience creating best-in-class customer service setups.
About the job:
This role will be based in Hong Kong and will report to the Operations Director. You will lead a small team of 2-3 and own the topic of Customer Experience entirely. You will be the creator and driver of solutions that contribute to giving our customers the best possible experience from the moment they open the foodpanda app until the moment they are handed their order.
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