Canopy
foodpanda (HK)

foodpanda - Senior Account Management Executive - pandamerchant

Entry Level
Hong Kong
Senior Account Management Executive - pandamerchant
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

We are looking for a highly-driven and motivated Senior Account Management Executive to join our fun, professional and dedicated pandamerchant team based in Hong Kong.

What you will be doing
  • Represent foodpanda as an ambassador, develop a trusted relationship with suppliers, act as the lead point of contact for your portfolio of partnered suppliers in answering high severity requests or issue escalations when necessary
  • Maintain regular communication and engagement with partnered suppliers
  • Conduct Market Research for potential lead identification and sourcing
  • Handle the end to end process on supplier onboarding journey, cold and warm callings are necessary
  • Communicate clearly the progress of monthly/quarterly targets and initiatives
  • Educate and training suppliers on platform adoption
  • Ensure timely and successful delivery of our solutions according to partnered suppliers’ needs and objectives
  • Interact closely with cross teams members to handle commercial and operational support
  • Coordinate all organizational project matters and manage all daily project management issues
  • To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfill company’s needs
Who you are
  • At least 3+ years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
  • Ability to analyse and draw inference from data
  • Experience in delivering client-focused solutions
  • Detail-oriented with proven ability to manage multiple projects at a time
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proficiency in both English and Cantonese
  • Knowledge in the use of Salesforce preferred
What we offer
  • A dynamic, fast paced environment
  • A vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Learning & development programs and skills trainings
  • Flexible working hours and agile company with a flat hierarchical structure
  • Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
  • Agile office environment with a fully-stocked beverage fridge and self-serve beer
  • Unlimited paid leave policy

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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