Canopy
foodpanda (HK)

foodpanda - Senior Account Management Executive - Commercial

Entry Level
Hong Kong
Senior Account Management Executive - Commercial
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

What makes us special? It’s the way we combine food and convenience

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Senior Account Management Executive to join our growing team to bring innovation into delivery.

What you will be doing
  • Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants
  • Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary
  • Regular communication with partner restaurants. Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
  • Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process
  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services
Who you are
  • 2-3 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
  • Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast- paced environment
  • Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners
  • Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry
  • Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
  • Knowledge in the use of Salesforce is preferred
What we offer
  • A dynamic, fast paced environment
  • A vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Learning & development programs and skills trainings
  • Flexible working hours and agile company with a flat hierarchical structure
  • Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
  • Agile office environment with a fully-stocked beverage fridge and self-serve beer
  • Unlimited paid leave policy

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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