foodpanda - Restaurant Operations Performance Manager

Mid Level
Hong Kong
Restaurant Operations Performance Manager
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in APAC, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest people as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

We are looking for a highly-driven and motivated Restaurant Operations Performance Manager to join our Hong Kong Operations team. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

About the job:

The role will have a holistic view and ownership over key restaurant performance metrics in our business such as fail rate, cooking time and customer conversion rate. You will be based in Hong Kong and will report to the Operations Director.

What you will be doing in this role:
  • Identify and solve problems by analysing and deriving insights from large, complex sets of data;
  • Work alongside the commercial and the logistics teams to reduce fail rate,  restaurant delay and cooking times;
  • Work closely with local operations, commercial and product teams to optimize customers ordering experience;
  • Provide input to the restaurant operations strategy and support its implementation in Hong Kong.
What you will ideally possess for this role:
  • You have successfully completed a Bachelor’s or Master’s degree in Economics or any STEM field;
  • Preferably you gained 4+ years of work experience in high growth startups, tech companies, consulting or IB;
  • Strong Excel and data management skills;
  • SQL is a big plus;
  • You are a doer and a free thinker. You accept and adapt constantly to change;
  • Willing to question the status quo when needed;
  • Team player. We are looking for someone who fits the team and the company culture.
What we offer:
  • A dynamic and challenging working environment
  • Flexibility. You will be valued by your output, not your input
  • An extra steep learning curve
  • Responsibility from day one in a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Regular company and team events

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
Interested in working at
foodpanda (HK)

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