Canopy

foodpanda - Assistant Partner Communications Executive

Senior Level
Hong Kong
Assistant Partner Communications Executive
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

What makes us special? It's the way we combine food and convenience

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for an Assistant Partner Communications Executive to join our growing team to bring innovation into delivery.

What you will be doing in this role:

Tasked with the care of a portfolio of restaurant partners, you will be expected to:

  • Manage, groom and grow a team of Partner Communications Executives representing the long tail vendor partners; along with the tools to track and closely monitor team performance
  • Build Partner Communications team SOPs, SLAs and trackers to ensure each team KPI is met and measured
  • Provide training on establishing and managing vendor relationships, communicating foodpanda monthly marketing updates from allocated target list and proactively identifying new business opportunities
  • Ideally familiar with all aspects of the foodpanda’s business model and the online food ordering market
  • Be both data-sensitive and sales-minded, with past team management experience
  • Work closely with Head of Account Management, and Account Management team lead to build communication and conversion strategies
  • Work closely with internal support function team leads to ensure that every deal and marketing opportunity that goes live on the platform meets quality standards
  • Organize and run sprints focused on data clean up and company objective driven projects
The skills and experience that you will ideally possess:
  • Min. 2-3 years of customer service and team management experience in customer service centre/ call centre
  • Able to speak, read & write in Cantonese and English fluently, Mandarin will be an advantage
  • Proven sales experience is an additional point, preferably within the areas of F&B, media, advertising and e-commerce
  • Comfort in performing outbound calls is a must, as all activities will be conducted via digital communication tools only
  • Experience with Salesforce a plus, though not a requirement
  • A proficient communicator with a consultative sale driven approach
  • A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
  • Strong analytical skills with good commercial awareness and attention to detail
  • Your ambitions to work independently with flexibility as well as your entrepreneurial spirit make you an ideal match for our motivated team
  • Fast learner and able to adapt quickly to changes in operational process
What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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