Canopy
foodpanda (HK)

foodpanda - Partner Communication Executive - Commercial

Mid Level
Hong Kong
New Venture Project Leader
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

What makes us special? It’s the way we combine food and convenience

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Partner Communication Executive to join our growing team to bring innovation into delivery.

What you will be doing in this role

Tasked with the care of a portfolio of restaurant partners, you will be expected to:

  • Manage relationships with existing restaurant partners by establishing contact to provide timely updates and answer inquiries by calls and emails
  • Oversee the overall sales operational process and handle escalation cases
  • Review the sales operational procedure by performing periodic quality check and conducting training or briefing to the frontline staff
  • Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
  • Support Partner Communication Manager to monitor all projects and ensure achievement of all revenue initiatives in coordination across teams
  • Leverage data and conduct analysis to optimize the business process as well as capitalize on sales opportunities
  • Familiar with all aspects of the foodpanda’s business model and the online food ordering market
  • Keep records on the useful information of sales meeting and external calls
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet Monthly KPI elements
About you
  • Tertiary education in Business/ Hospitality Management, Communication or related disciplines, fresh graduates are also welcomed
  • 1 - 2 years’ experience in Sales Operation and Project Management within the areas of F&B, media, advertising and e-commerce are preferable
  • Able to speak, read & write in English and Cantonese fluently, Mandarin will be an advantage
  • A proficient communicator, strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
  • Strong numerical sense and analytical skills with good commercial awareness and attention to detail
  • Your ambitions to work independently with flexibility under specific timeframe make you an ideal match for our motivated team
  • Knowledge in the use of Salesforce & Tableau will be an advantage
We offer you
  • Basic Salary + KPI Bonus
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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