Canopy
foodpanda (HK)

foodpanda - Operations Executive | Fleet Management

Mid Level
Hong Kong
Operations Executive | Fleet Management
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

What makes us special? It’s the way we combine food and convenience.

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for an Operations Executive (Fleet Management) to join our growing team to bring innovation into delivery.


What you will be doing in this role:

The candidate will manage fleet queries and complaints in a professional manner. He/she will work closely with the Operations team and optimize the operations process and performance.

  • Acknowledging and resolving fleet requests and complaints
  • Keeping records of all interactions, comments and complaints for performance improvement
  • Providing feedback on the efficiency of the customer service process and constantly communicate and coordinate with colleagues as necessary
  • Aligning on fleet management strategies with Operations Manager
  • Ensuring fleet satisfaction and provide professional support
  • Review the existing operations flow and design innovative new processes in order to increase efficiency and continue business growth
What you will ideally possess for this role:
  • Degree holder
  • Excellent written and verbal communication skills, both English and Cantonese
  • Excellent customer service skills, with a polite, tactful and firm manner
  • Confidence, professionalism and patient
  • Detail minded, ability to prioritise and work well under pressure
  • Maintaining a positive, empathetic and professional attitude at all times
What we offer:
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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