foodpanda (HK)- Customer Support Specialist

Entry Level
Hong Kong
Customer Support Specialist
Back to Jobs
Who we're looking for

We are looking for a highly driven and motivated Customer Support Specialist for our Operations team in Hong Kong. If you are looking for a place where you can gain hands-on experience and have a direct impact, then this may be the place for you! The ideal candidate will have exceptional communication skills and quality standards and interest in creating best-in-class customer support frameworks.

What you will be doing
  • Quality assurance of the Customer Service team (based in Malaysia) through regular communication and alignment with the Shared Service Center (SSC) leaders;
  • Continuous optimization of Customer Service procedures and policies;
  • Continuous optimization of the support tools used by our customers;
  • Close cooperation and alignment with local team towards solving ad-hoc customer issues;
  • Close cooperation with local and regional teams towards improving customer satisfaction;

About you
  • Bachelor’s degree / MBA in business, finance, operations management or any science-related fields;
  • 2-3 years of experience in a Customer Support position in a similar industry is preferred;
  • Exceptional writing and verbal communication skills, both in English and in Cantonese;
  • Experience working in high-volume or extremely fast-paced environment is preferred;
  • Creative thinker, independent and driver of progress;
  • Detail-oriented, self-starter & highly motivated to succeed;
  • Team player with a strong work ethic;
  • Solid knowledge of MS Excel and MS Powerpoint;

What we offer
  • Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
  • A vibrant and international team with diverse background
  • A steep learning curve in e-commerce & entrepreneurship
  • A great collaborative working atmosphere with regular company and team events
  • Medical Scheme from your very first day
  • Birthday Leave
  • Benefits include free drinks, fresh fruits, amazing coffee and food allowance

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
Interested in working at
foodpanda (HK)

Related Positions

Zegal - Customer Support Advocate

Customer Support Advocate
Hong Kong

TEKsystems (HK)- Business Support Associate

Business Support Associate
Hong Kong

foodpanda - Fleet Recruitment & Support Executive (Part Time / Freelance)

Fleet Recruitment & Support Executive
Hong Kong