Canopy
foodpanda (HK)

foodpanda - Customer Service Specialist (Part-time / Freelance)

Mid Level
Hong Kong
Customer Service Specialist (Part-time / Freelance)
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

What makes us special? It’s the way we combine food and convenience

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service (Part-time / Freelance) to join our growing team to bring innovation into delivery.

What you will be doing in this role

You will be working closely in the Customer Service team under the Operations vertical to manage our corporate clients and constantly amaze them with the best ordering and food delivery experience possible. Your role will be full of learning opportunities as you will encounter different situations every single day.

You will be the perfect candidate for this position if you can:

  • Communicate with corporate clients through calls and emails
  • Provide quotations for corporate clients and arrange food delivery to their workplace
  • Coordinate with our account management team, delivery team, and restaurant vendors to resolve any issues that arise

About you
  • Passionate and enthusiastic attitude with good telephone manner
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in an organised manner in a fast-paced working environment
  • Fluency in both English and Chinese, including word processing, is a must
  • Work by shift basis (evening shift ending at 11pm)

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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