foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.
What makes us special? It’s the way we combine food and convenience
foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.
However, this doesn’t happen without some really awesome people. We are looking for a Senior Customer Experience Executive to join our growing Corporate team to assist us in providing the best in-class service and support to our premium Corporate clients. foodpanda's Corporate business aims to make teams happier through shared food experiences. Our platform allows companies to order delicious meals from top-rated local foodpanda vendors, delivering straight to their office hassle-free.
You will be working in the Customer Service team under the Corporate Operations vertical to provide excellent customer service via phone and email to our Corporate clients. You will be the bridge between their deliveries and the overall Corporate client experience, resolving any issues or questions that occur throughout the customer journey - from when customers place an order to when they receive their meal. With this experience, you will also help in scaling our support processes to allow us to efficiently handle ticket volume and proactively find solutions to outstanding problems. Your role will be full of learning opportunities as you will encounter different situations every single day.
Role Description
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