foodpanda - Associate Training Manager - Kitchens & Concepts

Mid Level

Hong Kong

Associate Public Affairs Manager

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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

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Who we're looking for

We are looking for a highly-driven and motivated Associate Training Manager to join our fun, professional and dedicated Kitchens & Concepts Department based here in Hong Kong. Kitchens & Concepts is a vertical established in 2020 that has now reached its hyper-growth phase. At the core, this vertical develops its own virtual food brands (made available only on delivery) with the help of R&D chefs, that are then franchised to existing restaurants’ kitchens.

What you will be doing

Oversee foodpanda training implementation for concepts via web-based and physical methods, delivering group sessions, training videos, gamified training and ‘how to’ guides.
Working with Culinary Manager in SOP content formation, ensuring simple and compact contents of existing and future brand training guides
Constantly review training methods and results for improvements.
Schedule and run training sessions of new content and refresher training with restaurants
Own the CX metrics for the concepts and kitchens
Ensure concept launches on time in each country
Ability to challenge concepts menus for speed (preparation time) and quality control (CX)
Responsible for maintaining above market average customer ratings for foodpanda concepts through menu feedback tools and identifying re-training needs of vendors.
Liaison with country QC/Operations managers on all aspects of vendor training during onboarding and after.
Identify learning issues and adapt training methods to ensure a high level of execution.
Create monthly updates on associated KPI’s

Who you are

Over 3 years of experience as a Training Specialist, Area Trainer or similar role within a leading fast food/QSR chain
Bachelor's Degree in Hospitality Management/F&B Facilities Management, Culinary Arts or equivalent
Experience in F&B chains, retail or franchised networks will be an added advantage
Knowledge of virtual training platforms
Knowledge of various training and teaching methods
Proficiency in Google tools and database software

What we offer

A dynamic, fast paced environment
A vibrant and international team with diverse background
Steep learning curve in e-commerce & entrepreneurship
Learning & development programs and skills trainings
Flexible working hours and agile company with a flat hierarchical structure
Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
Unlimited paid leave policy