foodpanda (HK)

foodpanda - Associate Training Manager - Kitchens & Concepts

Mid Level
Hong Kong
Associate Public Affairs Manager
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

We are looking for a highly-driven and motivated Associate Training Manager to join our fun, professional and dedicated Kitchens & Concepts Department based here in Hong Kong. Kitchens & Concepts is a vertical established in 2020 that has now reached its hyper-growth phase.  At the core, this vertical develops its own virtual food brands (made available only on delivery) with the help of R&D chefs, that are then franchised to existing restaurants’ kitchens.

What you will be doing
  • Oversee foodpanda training implementation for concepts via web-based and physical methods, delivering group sessions, training videos, gamified training and ‘how to’ guides.
  • Working with Culinary Manager in SOP content formation, ensuring simple and compact contents of existing and future brand training guides
  • Constantly review training methods and results for improvements.
  • Schedule and run training sessions of new content and refresher training with restaurants
  • Own the CX metrics for the concepts and kitchens
  • Ensure concept launches on time in each country
  • Ability to challenge concepts menus for speed (preparation time) and quality control (CX)
  • Responsible for maintaining above market average customer ratings for foodpanda concepts through menu feedback tools and identifying re-training needs of vendors.
  • Liaison with country QC/Operations managers on all aspects of vendor training during onboarding and after.
  • Identify learning issues and adapt training methods to ensure a high level of execution.
  • Create monthly updates on associated KPI’s
Who you are
  • Over 3 years of experience as a Training Specialist, Area Trainer or similar role within a leading fast food/QSR chain
  • Bachelor's Degree in Hospitality Management/F&B Facilities Management, Culinary Arts or equivalent
  • Experience in F&B chains, retail or franchised networks will be an added advantage
  • Knowledge of virtual training platforms
  • Knowledge of various training and teaching methods
  • Proficiency in Google tools and database software
What we offer
  • A dynamic, fast paced environment
  • A vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Learning & development programs and skills trainings
  • Flexible working hours and agile company with a flat hierarchical structure
  • Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
  • Unlimited paid leave policy

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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