foodpanda (HK)

foodpanda - Associate Operations Manager - Kitchen & Concepts

Mid Level
Hong Kong
Associate Operations Manager - Kitchen & Concepts
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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

Who we're looking for

Hungry to make a difference? Then foodpanda may be the place for you!' At foodpanda, we're on a mission to redefine customers' food and shopping experience as a multifaceted online platform across the 14 countries we operate in. We're all about bringing on the smartest and brightest minds as we continue to grow in a fast-moving and agile environment, and hiring those who can thrive in an energetic and hardworking start-up culture. We strive to become everybody's most loved delivery platform, however, this won't happen without some really awesome people!

We are looking for a highly-driven and motivated Associate Kitchen Operations Manager to join our fun, professional and dedicated Shared Kitchens Department based here in Hong Kong. Shared Kitchens is a new division at foodpanda, aiming to provide our customers and vendors with exciting new cuisine choices. Wait no longer and join us if you want to make a direct and visible impact and contribute to large-scale success!

What you will be doing in this role

Our operations team within Kitchens & Concepts works closely with culinary experts in creating virtual brands. As an operations professional, you will take the initiative in discovering new brand opportunities and developing virtual brand models for business growth. Aiming to bring in more cuisine varieties into different areas, you will play a vital role in ensuring all brands are performing to best in class standards.  

Roles and Responsibilities:

  • Monitor the performance of existing virtual brands by utilising foodpanda’s extensive performance database
  • Work closely with our third party operators to ensure they reach the expectations required of a successful brand
  • Continuously improve existing and new standard operating procedures for our brands. Be accountable for these improvements
  • Liaise closely with internal departments to ensure an excellent end to end vendor experience
  • Business case analysis of new brands and products backed up with big data
Who are you
  • Minimum 3 years of relevant work experience, preferably in Food & Beverage, Hospitality or Catering industries.
  • Experience with data analytics: Excel, g-sheets, Tableau
  • Excellent analytical, communication and interpersonal skills.
  • Detail-oriented with strong organisational skills.
  • Able to work independently.
  • Problem solving & proactive attitude.
What we offer
  • A dynamic, fast paced environment
  • A vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Learning & development programs and skills trainings
  • Flexible working hours and agile company with a flat hierarchical structure
  • Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
  • Agile office environment with a fully-stocked beverage fridge and self-serve beer
  • Unlimited paid leave policy

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Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan
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