Floship - Account Manager (Crowdfunding)

Entry Level

Hong Kong

Account Manager (Crowdfunding)

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About Us

Floship is a leading provider of end-to-end solutions for cross-border eCommerce businesses and Crowdfunding Campaigns. We simplify the lives of our clients through intelligent automation of the fulfilment process and by providing user-friendly analytical tools.

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Who we're looking for

The Account Manager (Crowdfunding) will be critical in helping Floship develop and expand relationships with key personnel in customer accounts. You’ll gain valuable experience speaking to global entrepreneurs and provide logistics solutions to help save costs and propel their respective businesses!

What you will be doing in this role:

Develop and expand relationships with key personnel in assigned customer accounts
Become a trusted advisor to the client and leverage this trust to strategically grow and strengthen the account
Manage external and internal personnel and department performance to support client’s requirements
Develop and maintain account plans to ensure meeting growth targets
Advise internal stakeholders to help shape strategic plans to ensure long-term relevance of our products and services to our key accounts
Develop a deep understanding of customer’s business (and industry) in order to continuously and proactively assess, clarify and validates customer needs, both short and long term
Work closely with cross-functional teams accordingly to ensure client happiness
Provide regular feedback on streamline and automation suggestions which assist to develop our core software product

About you:

Min. 2 years relevant experience in account management or supply chain management with proven track record
Possesses an entrepreneurial spirit and continuously innovates to achieve great results
Strong interpersonal skills and be able to communicate with CxO level contacts
Strong technical background and very comfortable with web apps, productivity tools, and can provide good feedback and advice from a technical perspective
Proficient in both written and spoken English (Cantonese/Mandarin a plus)
Must be comfortable working in a fast paced start-up environment
Works as a team player and takes pride in good work
Pro-activity and problem-solving is in your DNA
Knowledge of ecommerce and/or logistics a huge plus