Canopy
Easyship (HK)

Easyship - Senior eCommerce Ops Associate

Mid Level
Hong Kong
Senior eCommerce Ops Associate
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About Us

Easyship is a multi-national company that avails to make shipping easer. Depending on customers tailored needs, which could be speed, convince or price.

Who we're looking for

We’re looking for a well-rounded candidate with ecommerce shipping, warehousing & fulfilment, and general logistics experience. Plus a knack for project management to keep these partners operating effectively. The shipping landscape changes fast and challenges are always popping up. A successful candidate will have the ability to react quickly and independently to these challenges.

What you will be doing
  • Oversee our global network of 3PL and carrier partners; reporting on performance, troubleshooting issues, and holding partners accountable to service level agreements & KPIs.
  • Serve as the Operations liaison between Easyship’s clients and our 3PLs & Carriers.
  • On-board new partners & clients; initiate reviews for compliance with Dangerous Goods and Customs clearance requirements.
  • Conduct insightful, ad-hoc analyses to investigate ongoing or one-time operational issues. Suggest changes using analytics to support your recommendations. Actively participate in the implementation of approved changes.
  • Be responsible for maintaining and updating internal systems and databases on integrated partners.
  • Be the resident expert on Easyship Courier capabilities and restrictions.
Who you are

Skills & Personal Qualities:

  • 3-5 years of experience working in e-commerce small parcel shipping and logistics; Project management a plus
  • Ability to manage multiple projects simultaneously and independently
  • MS Excel skills (Working with large data sets, lookups, and pivots)
  • Experience working with Asana or other Project Management Software
  • Confident presentation skills
  • High proficiency in English (verbal & written)

Nice-to-have:

  • A bachelor’s degree or master degree in a related field.
  • IATA Dangerous Goods certification
What we offer
  • Competitive compensation package
  • Company Equity
  • Gym & Wellness Reimbursement
  • Generous Vacation Policy
  • Duvet Day - Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
  • Mental Health Day - You deserve a day off! A chance to recharge and enjoy ‘Me Time’.
  • Flexible working approach
  • Professional Development
  • Unlimited Coffee, Drinks & Healthy Snacks
  • Office PlayStation Games.
  • As we expand, the potential to work in one of our international offices.
  • Annual Summit in Hong Kong for you to collaborate with the team
  • Medical Insurance provided

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Hua Fu Commercial Building, 20/F, 111 Queen's Rd W, Sheung Wan
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