Deliveroo (SG)

Deliveroo (SG) - Operations Associate

Entry Level
Operations Associate
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

You'll work in the Rider Operations team, focusing on rider onboarding and lifecycle, which includes:

  • Ensuring we source enough applications from aspiring riders
  • Getting sufficient riders on-board to meet our consumer demand
  • Optimising the rider experience both during and after their application process
  • Strengthening the rider proposition to maximise retention
  • Working with our vast dataset to identify patterns in rider behaviour
What you will be doing
  • Drive ideation, testing and implementation of new and differentiated recruitment strategies
  • Ensure a seamless onboarding experience for riders, quickly identifying and escalating any issues
  • Partner across the team to work on different engagement activities, such as events, partnerships or benefit offerings
  • Take ownership of some of the team’s KPIs and targets
  • Work closely with the data to continuously review and improve targets and strategies
  • And much, much more!
Who you are
  • Inquisitive - infectiously curious, thoughtful and happy to question the status-quo.
  • Track record of ‘getting things done’ - operational knowledge of the business and how it works today.  Know when you have enough insight to make a call, and execute rapid high quality decisions
  • Data driven - comfortable with numbers and using analytical rigour to guide decisions. Proficiency in MS Excel / Google Sheets is essential.
  • An excellent command of written and spoken English, with style and the ability to employ the appropriate tone of voice for any situation.
  • Effective communicator - outstanding interpersonal and business skills.  Able to quickly establish gravitas and credibility with a range of stakeholders.
  • Adaptable Fixer - enthusiastic, flexible and adaptable with the ability to remove barriers and bottlenecks via facilitation, creativity and resourcefulness.  
  • Ability and desire to work in fast paced environments
What we offer
  • Become an important team member in a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Friday lunches on us from the best local restaurants
  • Additional leave days for years of service
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers

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101 Tg Pagar Rd Singapore 088522
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Deliveroo (SG)

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