Canopy
Deliveroo (SG)

Deliveroo (SG) - Key Account Manager

Mid Level
Singapore
Key Account Manager
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

Challenges:

  • Ability to interpret data, develop actionable insights accordingly and presentation of data well
  • Clearly frames increasingly broad / complex issues, articulating tradeoffs and recommend solutions.
  • Understands the strategic implications of their work.
  • Anticipate risks and suggest ways to mitigate them
  • Willingness to trial ideas and derive learnings for both clients and the business
  • Adaptable problem-solver that is able breakdown barriers and actively find solutions
  • Confident and energetic, bringing passion to the team to help create an encouraging team environment that cultivates new ways of thinking and breeding new ideas

Growth Opportunity/Selling Points:

  • Manage 9 -10 accounts, 250 - 300 outlets
  • Meet with restaurant partners and solve operational issues
  • Quarterly reviews with clients to plan ahead
  • Collaboration with multiple internal departments like marketing plans and rider operations
  • Work with Editions and ODG (on-demand grocery) to bring partners on

KPI’s

  • Retain clients and grow clients’ business revenue on the platform
  • Maintain good operational metrics for clients - rider wait time, order rejection and missing items
  • Drive order volume growth
  • Drive marketing spend on the platform
  • Presentation of reporting tools

What you will be doing
  • Management of High value Enterprise (multiple outlets) accounts and meet with their stakeholders
  • Build strong and long-term relationships with clients
  • Creating the presentation briefs, deep diving into the client’s business, presenting data analysis of how their performance has been for the last 3-6 months and drawing key insights/takeaways for the client to implement.
  • Develop strategic business plans with a broad perspective, to identify opportunities for client growth and business optimisation, and working with clients to drive their implementation.
  • Work with global teams to draw on best practices and learning from other markets to implement for local clients
  • Collaborate with various internal departments to help resolve client operational issue and  develop robust client business plans
  • Facilitate and management of projects between internal departments and the Account Management team
  • Manage the marketing coordination for clients, encouraging them participation in marketing campaigns to drive success on our platform and scale
  • Onboarding of new outlets for clients onto the platform, optimisation of clients delivery coverage and menu offerings
Who you are

Required Skills

  • Years of experience
  • 5 -6 years
  • Languages
  • English and Mandarin is a must
  • Client management
  • Articulate and strong communication skills
  • Experience working with and presenting data
  • Critical thinking
  • Independent
  • Strong decisions making skills
  • Experience working with senior leadership teams/stakeholders
  • Cross-functional team collaboration

Preferred skills

  • Client management of hospitality or MNC accounts
  • Experience working with teams in and from different countries
What we offer
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Work with people who LOVE what they do
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers

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