Canopy
Deliveroo (HK)

Deliveroo (HK)- Operations Support Associate

Entry Level
Hong Kong
Operations Support Associate
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

We’re looking for talented people to join our Operations Support department and help to keep our hard-working riders happy and motivated. Rider Support drives Deliveroo's relationship with riders, building a community and keeping them at the heart of everything we do. This is the perfect opportunity to take your first steps in an exciting, fast-growing business and develop your operational abilities.

What you will be doing
  • Constantly innovating and iterating on processes to drive efficiency within the team and provide amazing service to our riders
  • Analyze riders’ lifecycle data and drive the decision making process to improve retention and satisfaction.
  • Managing inbound queries from our riders and providing excellent support to our riders
  • Dealing with and coordinating responses to escalations and working to better our issue escalation processes
  • Engage with riders and restaurants to better understand their needs
  • Continuously identifying opportunities for improvement - identifying, prioritising and managing projects to improve operational performance in line with business priorities
Who you are
  • At least 2 years of experience in operations or a similar support role; relevant experience in a high growth start-up environment preferred
  • Fluency in Cantonese and English (written and oral) to communicate clearly with internal and external stakeholders
  • Numerical skills, strong enough with stats and excel to quickly identify issues
  • Strong problem solving and analytical skills with great attention to details
  • Be inquisitive and curious to challenge the status quo in a fast-paced working environment
  • Critical thinking across different scenarios and ability to suggest tactical recommendations
What we offer
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape·
  • Versatile development opportunities
  • Flat hierarchies and a dynamic start-up atmosphere
  • Open, respectful and fun company culture
  • Gym subsidies, to keep all the food tastings at bay
  • Basic health and dental insurance coverage
  • Have a real impact on the company’s growth and evolution
  • Work with people who love what they do every day
How inclusive are we

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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