Canopy
Deliveroo (HK)

Deliveroo (HK)- Operations Manager (Rider Support)

Entry Level
Hong Kong
Operations Manager (Rider Support)
Back to Jobs

About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

What you will be doing
  • Leading and Managing the Operations Support team in Hong Kong
  • Acting as the main communication bridge between the Deliveroo fleet and the Operations team by solving inbound contacts and solving rider pain points
  • Implementing robust processes to ensure a high productivity and excellent level of rider satisfaction at scale
  • Provide insightful data analysis to guide decision making and provide proactive solutions
  • Allocating resources, reviewing progress and making mid-course corrections
  • Actively moderate (bring people together), leverage, provide incentives and lead the driver community to shape the best service quality to users and the best worth for drivers
Who you are
  • At least 4-5 years experience in a senior role involving team management, project management, ownership of budget and costs structure
  • Passion for building relations with different stakeholders and willingness to be scrappy
  • Strong analytical skills to make data-driven decisions for operational and economical improvements
  • Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organization
  • Ability to communicate in English and Cantonese (verbal & written) with internal and external stakeholders
Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.
Next

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.
Next

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Next
Success! Your application is on it's way
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
16/F, H Code - 45 Pottinger St, Central
Interested in working at
Deliveroo (HK)
?

Related Positions

MixCare Health (HK)

MixCare Health (HK) - Customer Service and Operation Assistant (part-time)

Customer Service and Operation Assistant (part-time)
Hong Kong
Deliveroo (HK)

Deliveroo (HK)- Assistant Editions Site Manager, HK

Assistant Editions Site Manager, HK
Hong Kong
Ucommune (HK)

Ucommune - Community / Customer Services Executive

Community / Customer Services Executive
Hong Kong