When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
And we’re still just getting started...
This is a management position, you'll have full ownership over the Engagement and Support divisions of the Operations department, which engage and support over 7000 riders in Hong Kong. You will be joining one of the fastest growing start-ups globally, surrounded by a top-notch team of enthusiastic self-starters that are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.
You'll need to have experience managing a team, and always put development, progression and performance at the front of your mind. You'll be able to build solid relationships with riders and foster a close-knit community within the group. Your role will have a direct impact on rider lifecycles and brand values, which is pivotal in driving the long term success when working with riders. The role demands an analytical, people-centric person with a creative mind to navigate the uncertainties in offering the ultimate winning propositions.
We are looking for someone with at least 4 years of experience in operations management, project management, or consulting.
You’ll also need to be:
You can choose more than one goal
You can choose more than one location
I want to work in
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