Canopy
Deliveroo (HK)

Deliveroo (HK)- Operations Assistant

Entry Level
Hong Kong
Operations Manager
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

The Operations function is at the heart of the business – we ensure a flawless delivery service for customers, from start to finish. As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. The team aims to build a seamless and efficient process to bring Deliveroo riders onboard, engaging and supporting over 7000 riders in Hong Kong. Building solid relationships with riders and foster a close-knit community within the group.

What you will be doing
  • Design materials from scratch to improve our rider onboarding experiences
  • Manage applicant and new rider inquiries inbox - respond to and support rider inquiries
  • Master rider onboarding - successfully convert applicants into delivery experts through effective onboarding communications
  • Be a team player - assist wider Ops team on a wide array of initiatives to achieve overall team objectives
  • Advocate for riders - engage with riders to better understand and provide for their needs
Who you are
  • Photoshop & design skills
  • Energetic and positive team player
  • Strong communication skills - face to face, via phone or email
  • Strong command in English & Chinese preferred
  • Fresh graduate with 0-1 years of experience
What we offer
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Monthly Monday breakfast & Friday lunches – Deliveroo'd to the office of course!
  • Work with people who LOVE what they do
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Monthly gym allowance
  • Additional leave days for years of service
  • Meal allowance if you are required to work late
Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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