Canopy
Deliveroo (HK)

Deliveroo (HK)- IT Operations Engineer

Entry Level
Hong Kong
IT Operations Engineer
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards reliability.

As an Operations Engineer, you will be responsible for proactively improving our End User Computing environments, facilitating delivery of business projects and providing feedback and support to adhere to Service Levels. Your support, systems engineering and automation skills will be challenged and appreciated daily.

What you will be doing
  • Be an advocate representing individuals and groups of users to ensure our fellow Deliveroo colleagues receive the best possible IT experience.
  • Engage in improving the whole lifecycle of IT End User Compute services—from inception and design, through to engineering, deployment, with primary focus upon reliable operations.
  • Resolve operational incidents and requests rapidly and proactively improve our diverse environments to avoid & mitigate incidents. Domains include cloud-based infrastructure, AWS, SaaS, support tools, configuration management, automation, Identity & Access Management, Single Sign-on and typical digital workplace apps.
  • Maintain services once they are live by measuring and monitoring indicators such as availability, ticket trends, and overall service health against SLOs.
  • Optimise systems sustainably through mechanisms including Python automation and API self-service, and evolve services by pushing for changes that improve reliability and velocity.
  • Create and maintain quality documentation and records.
Who you are
  • A proven track record of success as an IT Operations Engineer
  • A methodical and logical approach to problem solving with a sense of ownership
  • Driven, self-starter without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.
  • Recent non-trivial coding experience with confidence in at least one programming language - preferably Python.
  • In-depth engineering experience with some of the following technologies:
  • Google Workplace (formerly G Suite) Administration and Google Cloud Identity, including user management, devices, applications.
  • Mac OS, Chrome OS, Windows, Linux
  • Knowledge of Data security and identity
  • Extensive troubleshooting experience (including when under pressure)


We’re also interested in…

  • Experience of successfully working in a technology-led business.
  • Exposure to any of the following:
  • ZenDesk / ServiceNow / Looker / Data Studio
  • Jamf/InTune / Git
  • AWS
  • Networking
  • IAM
  • Experience in creating insightful dashboards
  • Exposure to Agile, DevOps, SDLC, ITIL and SRE.
  • Relevant higher education and professional certifications

What we offer
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Friday lunches on us from the best local restaurants
  • Work with people who LOVE what they do
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers

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