Deliveroo (HK)

Deliveroo (HK)- Head of Operations, Deliveroo Hop HK

Entry Level
Hong Kong
Head of Operations, Deliveroo Hop HK
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started! You will be responsible for the overall operational performance and running, including management oversight processes related to receiving and outbound logistics, staffing, growth, policies and procedures creation, food safety compliance, and inventory management.

What you will be doing
  • Own the performance of Deliveroo Hop´s sites across core functions of receiving, outbound, inventory management and site operations
  • Create the blueprint for standardised processes and systems across all sites
  • Partner with cross-functional teams to lead operational process improvement ensuring best practices
  • Ensure best in class processes and policies are delivered to ensure the highest standards of customer and employee experience and engagement
  • Manage food safety requirements
Who you are
  • A high seasoned operational leader ideally within the food industry
  • Demonstrable experience in multi-site branded operations
  • Experience managing a large P&L
  • Experience in an FMCG / food retail logistics environment
  • Strong organisational, leadership and administrative skills
  • Strong operational and compliance disciplines and a creative approach to overcome challenges
  • Delivery platform experience a benefit but not essential
  • Proven track record of delivering results in large, cross-functional initiatives.
  • Understanding of continuous improvement techniques to drive change.
  • Demonstrated ability to manage multiple complex projects and competing priorities simultaneously
  • Self-motivated and able to work in a self-directed environment.
  • Strong written and verbal communication skills.
  • Experience building and managing teams
  • Ability to work with a team in a fast paced environment

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16/F, H Code - 45 Pottinger St, Central
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