Deliveroo (HK)

Deliveroo (HK)- Head of Deliveroo Hop, HK

Senior Level
Hong Kong
Head of People
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started! As the Head of Deliveroo Hop,  you will be a critical leader within a key business unit. The desired candidate will be a great senior operator with responsibility for growing a significant portion of Deliveroo’s revenue.

What you will be doing
  • Execute the strategic vision and develop the operational plans for Deliveroo Hop across Hong Kong
  • Overall ownership and management of the Deliveroo Hop business to ensure we hit revenue and profit targets. Achieve financial and growth targets with an understanding of how to trade off commercial, marketing and operational levers
  • Own the quarterly planning process and work with the HQ Strategy & Finance team to develop accurate forecasting, monitoring and reporting
  • Work closely with the Commercial,  Marketing & central functions to deliver on grocery priorities in Hong Kong  
  • Liaising with our Operations and Marketing teams to drive efficiencies, improve customer outcomes and accelerate revenue growth
Who you are
  • Background 7+ years working in commercial focused roles with P&L responsibility, ideally with a strong understanding of the grocery industry in Hong Kong
  • Have a vast track record of performance and delivering on budget and against a long term strategy.
  • Deep understanding of P&L statements and an ability to trade-off between line items.
  • Commercial & Marketing Acumen - deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success. Able to rapidly understand how our business operates, makes money and sustains profitable growth
  • Execution Excellence - you’ve achieved clear customer, commercial and financial results with a strong resilient entrepreneurial spirit
  • Customer Obsessed - understand and connect with our customers. Believe in our ability to create services and products which address this and have the customers best interest at heart
  • Tactical & Strategic - able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics, interdependencies and implications of decisions.
  • Comfortable with Ambiguity & Autonomy - happy to be pointed at problems and work out how to solve them. You don't require micro-management to be successful - you have a can do / will do attitude
  • Stakeholder Management - engaging, informing, and gaining the support of various stakeholders. Taking time to collaborate and build relationships; earning the respect and trust of others within the organisation through strong emotional intelligence
  • Resourceful - constantly look for creative ways to make the most of the resources we have.  Throw tenacity, brainpower, teamwork and collaboration at problems, not money and extra heads. Think like an entrepreneur
  • Upbeat, confident & high energy - you bring freshness, energy and passion into the team.  Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved
  • Solid experience with an operating business and understand how to performance manage teams

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16/F, H Code - 45 Pottinger St, Central
Interested in working at
Deliveroo (HK)

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