Canopy
Deliveroo (HK)

Deliveroo (HK) - Data Analyst (Rider Operations)

Entry Level
Hong Kong
Data Analyst (Rider Operations)
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

You will be a part of the team responsible for the operational performance of the delivery network in Hong Kong, encompassing reliability, availability and efficiency.  Also ensuring that we have the right number of riders on the road in the right place at the right time. Additionally, optimising the rider’s experience of working with Deliveroo whilst taking into consideration the customer’s delivery experience and the wider priorities of the business.

What you will be doing
  • Using analytics to improve our rider delivery network - identifying areas for improvement and owning innovative and data-driven solutions to improve operational performance in line with business priorities
  • Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time.
  • Partnering with stakeholders from other departments to drive alignment with upcoming business priorities
  • Continuously identifying opportunities for improvement - identifying, prioritising and managing projects to improve operational performance in line with business priorities
Who you are
  • Minimum 2 years of experience with proficiency in SQL and Data analytics.
  • Fluency in Cantonese and English (written and oral) to communicate clearly with internal and external stakeholders
  • Logical, Analytical and Strategic Thinking - able to review large data sets to extract relevant information paired with sound logic to identify key opportunities and challenges
  • Effective communicator - able to share ideas in a clear, concise manner to the relevant stakeholders
  • Project and Workload management - able to scope a project, collect resources and identify relevant stakeholders, to deliver impactful results within deadline
What we offer
  • At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
  • In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
  • We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing start-ups around.

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