Canopy
Deliveroo (HK)

Deliveroo (HK)- Assistant Editions Site Manager, HK

Entry Level
Hong Kong
Assistant Editions Site Manager, HK
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About Us

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

And we’re still just getting started...

Who we're looking for

As the Assistant Site Manager, you will be working with the Site Manager day to day and taking responsibility for the whole site when on shift.

Ensuring the site is fully functional at all times, from maintenance issues, meeting health and safety standards, as well as food hygiene standards across every kitchen and managing stock deliveries. Support the head chefs to ensure maximal operational efficiency, through labor costs, stock control and service/prep time. Liaise with our restaurant account management and rider operations teams to improve overall performance of the site, for both customer and restaurant brands. Lead on training, development and progression in all areas on site for the benefit of the restaurant brands. Managing the logistics of the whole site, from prep, receiving orders, stock deliveries, ordering and staffing costs, P&L. Managing conflict, operational and logistical challenges and dealing with multiple situations regarding service standards at any one time when on shift. A cool head when things don’t go according to plan is essential. You are friendly, great at problem solving and organised, as you will be working alongside a team of chefs, delivery riders, and influencing others. You are full of energy as the role has demanding hours, and can handle lots of data while multi-tasking.

  • Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc
  • Improving our restaurant partners kitchen operational efficiency
  • Improving site efficiency and reducing site operational costs
  • Liaising with our restaurant account management and rider operations teams to improve our overall site performance


Requirements
  • Minimum of 2 years experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants.
  • Good with numbers, comfortable using data to inform your decisions
  • Deliveroo is a weekend and late night company in the hospitality industry, it is essential for you to work shift work, including week nights and weekends. Typically 2 out of 3 weekend nights you will be required on shift and Sunday evenings are our busiest time of the week.
  • Physically demanding, you must ensure all deliveries are ready for pick-up by our riders, coordinate with multiple kitchens, audit Restaurant Partner kitchens weekly, it;s non-stop.
  • Experience in leading a team, can demonstrate excellent communication skills with exceptional attention to detail, happy to train and coach new Team Members.
  • Can do, never give up attitude and the desire to grow and succeed with one of the worlds fastest growing food-tech companies.
  • Must be fluent in English & Cantonese.
Benefits
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Monthly gym allowance
  • Meal allowance if you are required to work late
  • Monthly Monday breakfast & Friday lunches – Deliveroo'd to the office of course!
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Additional leave days for years of service
  • Free Deliveroo Plus - Free delivery and access to special offers
How inclusive are we

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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