Deliveroo - Customer Service Associate, Part-Time/ Full- Time

Entry Level
Hong Kong
Customer Service Associate, Part-Time/ Full- Time
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About Us

At Deliveroo, we are transforming the way people think about food.

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us - a story we would love you to help us shape.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

6 years in - we now operate in 13 markets, with over 60,000 riders who deliver orders from 80,000 restaurants in over 500 towns and cities worldwide.

Who we're looking for

We are looking for multiple Customer Service Associates. This is an opportunity to become a founding and critical member of a rapidly growing startup.

You will be directly responsible for the on-time delivery of food from Hong Kong’s finest restaurants to thousands of homes and offices across the city.

This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

What you will be doing in this role:
  • Monitoring orders placed via Deliveroo up to completion.
  • Liaising with different teams to ensure orders run smoothly.
  • Providing feedback to relevant teams to help improve our customer experience.
  • Responding to customer requests via telecommunications.
  • Investigating and resolving customer complaints and queries

About you:
  • Diploma or above in any disciplines.
  • Customer-oriented attitude with good telephone manner as well as problem solving skills.
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing.
  • Ability to use multiple systems and multitask in a fast-paced environment.
  • Ability to quickly assess a situation and problem solve to point of resolution.
  • Fast learner and good time management. Self-motivated, hardworking with strong sense of responsibility.
  • Working experience in customer service sector is an advantage.
  • Availability on weekends.

What we offer:
  • Health Insurance
  • Dental Insurance
  • Gym Reimbursement
  • Fun working environment
  • Regular team activities
  • Access to Deliveroo Plus (no delivery fee on all Deliveroo orders)
  • Every Friday we order lunch for everyone from restaurants on the Deliveroo platform

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16/F, H Code - 45 Pottinger St, Central
Interested in working at
Deliveroo (HK)

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