Decathlon (HK)

Decathlon - Store Operations & Services Lead

Mid Level
Hong Kong
Store Operations & Services Lead
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About Us

At Decathlon, we live our common purpose on a daily basis: “to sustainably make the pleasure and benefits of sport accessible to the many”. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics.

Who we're looking for

At Decathlon, we live our common purpose on a daily basis: “to make the pleasure and benefits of sport accessible to the many”. In over 50 countries where we are present, we share a strong and unique company culture, reinforced by our four values: Vitality, Responsibility, Authenticity and Generosity.

In Hong Kong, we are building projects that improve lives through sport. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics. Decathlon currently has 5 stores in Hong Kong, and a lot more to come.

To support our fast growing sports ecosystem, we are looking for an outgoing, hardworking, and hands-on leader to drive operations at one of our stores. You will be the driving force in ensuring that our Sports users have an amazing experience, daily operations run without a hitch and guaranteeing the safety and security of our team, sports users and store.

What you will be doing
Team Management:
  • Hire, train, onboard and manage a team of 5 to 15 people in your store service team.
  • Work to empower, challenge and promote your teammates
  • Build and drive the monthly roster to guarantee the correct level of service on the floor while being wary of the efficiency and productivity of the operations
  • Ensure teammates receive strong development plans and are satisfied with their role.
  • Lead by example - build a customer-oriented, positive and proactive team
  • Structure, build and develop an autonomous team; highly capable, motivated and always ready for any situation
Operational Safety & Security:
  • Create, enforce and maintain operational procedures in-store to guarantee the safety of teammates, and our customers
  • Implement, enforce and maintain an audit and control planning system to keep the store at high standards in terms of safety and security all year long
Customer Experience and Service:
  • Consistently analyse and investigate customer experience within your store and beyond, deploying set metrics, targets and strategies to better understand and redefine our customer satisfaction
  • Track and report on your service quality key metrics
  • Identify levers of actions to make our service experience remarkable and consistent over time
  • Become the gate-keeper for service standards, positively challenging and reinforcing a high level of excellence for your store
Operational Efficiency:
  • Drive and control expenses, cleaning,maintenance, and miscellaneous planning
  • Create, enforce and maintain processes to manage the flow of goods and the flow of money in your store
  • Work closely with your peers to develop strong standards and policies across Hong Kong
  • Lead additional matters meant to drive the overall efficiency of our overall operations across Hong Kong
Who you are
  • Passion for sports is a must
  • University degree holder is an advantage
  • 4-8 years of experience in operations, experience in sports retail will be an advantage, but not a must.
  • Passion for developing talent, managing a team and relentless in wanting to better yourself, and your team
  • Energetic and quick on your feet, lead by doing - actively on a daily basis. you are a very hands-on person who willingly rolls up his/her sleeves to make things happen
  • Be a Data-driven decision maker, following sound logical reasoning, able to prioritise your actions with strong oversight, and to maximise your chances to succeed at any given project or task
  • A “Can do” attitude, with a general thirst to learn. You are a humble person who desires to grow and work beyond expectations.
  • Detail-oriented with strong organisational skills
  • Strong time management skills, making the best use of your time, creating an efficient and responsible team, ultimately building a strong team able to function autonomously
  • Fluency in English & Cantonese, Mandarin is a plus
What we offer
  • Fast learning and entrepreneurial environment with an amazing team
  • Rapid growth opportunities for strong performers
  • Competitive Salary Package & Monthly Bonus
  • Medical Allowance and employee discount

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22 Floor, 700 Nathan Road, Mongkok, Kowloon, Hong Kong
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Decathlon (HK)

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