Decathlon (HK)

Decathlon - Customer Service Associate (Full-time)

Entry Level
Hong Kong
Customer Service Associate (Full-time)
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About Us

At Decathlon, we live our common purpose on a daily basis: “to sustainably make the pleasure and benefits of sport accessible to the many”. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics.

Who we're looking for

Decathlon (HK) is looking for a Customer Service Associate (Full-time) to join the team!

What you will be doing
  • As a Customer Service teammate, you will be in charge of our in-store customer service and making our sports community in Hong Kong happy
  • Warmly welcome our Sport Users with a smile and ensure their satisfaction until the end of their journey in our store
  • Respond to and resolve all Sport Users queries in-store
  • Manage the collection of the orders made online by our sport users  
  • Ensure a friendly and efficient check-out service
  • Interact with like-minded sport users with objective of satisfied user
  • Tidy up store and be accountable for merchandising and stock of the sport territory
  • Approaching problems logically and with good judgment to ensure appropriate customer outcome
  • Support any operation in-store if needed
Who you are
  • Passionate about sport(s)
  • Attitude: An entrepreneurial mindset with an outgoing personality. Come to work with a smile and a “Can do” attitude. Flexible and able to work independently
  • Experience: Experience in sports industry or sports retail will be an advantage. Prior experience in customer service is a plus
  • Communication: Outstanding convincing and presentation skills. Fluency in Cantonese &English. Mandarin fluency is a plus
  • Dynamic, rigorous, result oriented, with a great team spirit
  • Keen to learn and work on multiple tasks to contribute to the success of a project
  • Creative and autonomous, keen to take responsibilities
  • Available for minimum 3 shifts per week (must include one shift during weekends/ public holidays)
What we offer
  • Fast learning environment, entrepreneurial and team spirit
  • Rapid growth opportunity for strong performers
  • Competitive Salary Package & Monthly Bonus
  • Medical Allowance and employee discount

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22 Floor, 700 Nathan Road, Mongkok, Kowloon, Hong Kong
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Decathlon (HK)

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