Canopy
Decathlon (HK)

Decathlon - Customer Service Associate

Entry Level
Hong Kong
Customer Service Associate
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About Us

At Decathlon, we live our common purpose on a daily basis: “to sustainably make the pleasure and benefits of sport accessible to the many”. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics.

Who we're looking for

At Decathlon, we live our common purpose on a daily basis: “to make the pleasure and benefits of sport accessible to the many”. In over 50 countries where we are present, we share a strong and unique company culture, reinforced by our four values: Vitality, Responsibility, Authenticity and Generosity.

In Hong Kong, we are building projects that improve lives through sport. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics. Decathlon currently has 5 stores in Hong Kong, Decathlon.com.hk and a lot more to come.

Working hand in hand with your Store Services & Operations Lead, your main objective will be going above and beyond to satisfy our sport users and driving our Hong Kong project. You will help improve the customer experience by providing support to our customers with any inquiries while ensuring the highest standards of customer service are met.

What you will be doing
  • As a Customer Service teammate, you will be in charge of our in-store customer service and making our sports community in Hong Kong happy
  • Warmly welcome our Sport Users with a smile and ensure their satisfaction until the end of their journey in our store
  • Respond to and resolve all Sport Users queries in-store
  • Manage the collection of the orders made online by our sport users  
  • Ensure a friendly and efficient check-out service
  • Interact with like-minded sport users with objective of satisfied user
  • Tidy up store and be accountable for merchandising and stock of the sport territory
  • Approaching problems logically and with good judgment to ensure appropriate customer outcome
  • Support any operation in-store if needed
Who you are
  • Passionate about sport(s)
  • Attitude: An entrepreneurial mindset with an outgoing personality. Come to work with a smile and a “Can do” attitude. Flexible and able to work independently
  • Experience: Experience in sports industry or sports retail will be an advantage. Prior experience in customer service is a plus
  • Communication: Outstanding convincing and presentation skills. Fluency in Cantonese &English. Mandarin fluency is a plus
  • Dynamic, rigorous, result oriented, with a great team spirit
  • Keen to learn and work on multiple tasks to contribute to the success of a project
  • Creative and autonomous, keen to take responsibilities
  • Available for minimum 3 shifts per week (must include one shift during weekends/ public holidays)
What we offer
  • Fast learning and entrepreneurial environment with an amazing team
  • Rapid growth opportunities for strong performers
  • Competitive Salary Package & Monthly Bonus
  • Medical Allowance and employee discount

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22 Floor, 700 Nathan Road, Mongkok, Kowloon, Hong Kong
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