Canopy
Decathlon (HK)

Decathlon - Aftersales Technical Support Associate (Fitness products)

Entry Level
Hong Kong
Aftersales Technical Support Associate (Fitness products)
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About Us

At Decathlon, we live our common purpose on a daily basis: “to sustainably make the pleasure and benefits of sport accessible to the many”. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics.

Who we're looking for

Decathlon (HK) is looking for a Aftersales Technical Support Associate (Fitness products) to join the team!

What you will be doing

Technical Support:

  • Provide aftersales support to customers
  • Advise customers through email, phone call and in-person support on technical issues for Decathlon products
  • Work with backend suppliers to order parts etc
  • Responsible for maintenance of products including - break down of machinery

Users Satisfaction:

  • Aim to increase sport user satisfaction, efficiency, and profitability of your sport products
  • Take actions with an omni channel approach (Decathlon app, Website, physical stores) to increase product awareness, sales and overall growth
  • Increase the efficiency of your daily operations by setting and achieving transactions / working hours and KPIs with your leader
  • “Do the unexpected” by offering an exceptional level of service to all sport users

Safety & Stock Management:

  • Ensure proper procedures are in place within your area to ensure the safety and security of all teammates and sport users
  • Keep track of stock levels for your product range area, and replenish products when required
  • Report and follow up on the discrepancies of loss inventory

Project Management:

  • Create or join a side projects that you are interested in to develop your expertise or interests
Who you are
  • Passion for Fitness, pilates, yoga, etc
  • Technician in all aspects - must have basic wrench, and relevant machinery maintenance experience
  • Retail / CS / Call-center experience will be a plus
  • Experience repairing or providing technical support for sporting products is a strong advantage
  • Fluent in English and Cantonese is a must, Mandarin is a plus
What we offer
  • Fast learning and entrepreneurial environment with an amazing team
  • Rapid growth opportunities for strong performers
  • Competitive Salary Package & Monthly Bonus
  • Medical Allowance and employee discount

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22 Floor, 700 Nathan Road, Mongkok, Kowloon, Hong Kong
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