Decathlon (HK)

Decathlon - Aftersales Technical Support Associate (Fitness products)

Entry Level
Hong Kong
Aftersales Technical Support Associate (Fitness products)
Back to Jobs

About Us

At Decathlon, we live our common purpose on a daily basis: “to sustainably make the pleasure and benefits of sport accessible to the many”. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics.

Who we're looking for

Decathlon (HK) is looking for a Aftersales Technical Support Associate (Fitness products) to join the team!

What you will be doing

Technical Support:

  • Provide aftersales support to customers
  • Advise customers through email, phone call and in-person support on technical issues for Decathlon products
  • Work with backend suppliers to order parts etc
  • Responsible for maintenance of products including - break down of machinery

Users Satisfaction:

  • Aim to increase sport user satisfaction, efficiency, and profitability of your sport products
  • Take actions with an omni channel approach (Decathlon app, Website, physical stores) to increase product awareness, sales and overall growth
  • Increase the efficiency of your daily operations by setting and achieving transactions / working hours and KPIs with your leader
  • “Do the unexpected” by offering an exceptional level of service to all sport users

Safety & Stock Management:

  • Ensure proper procedures are in place within your area to ensure the safety and security of all teammates and sport users
  • Keep track of stock levels for your product range area, and replenish products when required
  • Report and follow up on the discrepancies of loss inventory

Project Management:

  • Create or join a side projects that you are interested in to develop your expertise or interests
Who you are
  • Passion for Fitness, pilates, yoga, etc
  • Technician in all aspects - must have basic wrench, and relevant machinery maintenance experience
  • Retail / CS / Call-center experience will be a plus
  • Experience repairing or providing technical support for sporting products is a strong advantage
  • Fluent in English and Cantonese is a must, Mandarin is a plus
What we offer
  • Fast learning and entrepreneurial environment with an amazing team
  • Rapid growth opportunities for strong performers
  • Competitive Salary Package & Monthly Bonus
  • Medical Allowance and employee discount

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
22 Floor, 700 Nathan Road, Mongkok, Kowloon, Hong Kong
Interested in working at
Decathlon (HK)

Related Positions

Decathlon (HK)

Decathlon - Customer Service Associate (Full-time)

Customer Service Associate (Full-time)
Hong Kong
Retykle (HK)

Retykle - Customer Service Associate

Customer Service Associate
Hong Kong
Deliveroo (HK)

Deliveroo (HK)- Editions Site Manager, HK

Editions Site Manager, HK
Hong Kong