Canopy (HK) (HK) - Senior UX Researcher

Mid Level
Hong Kong
Senior UX Researcher
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About Us was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Who we're looking for (HK) is looking for a Senior UX Researcher to join the team!

What you will be doing
  • Extensive used of mix research methods to gather quantitative and qualitative data to further enhance and understand our users.
  • Scope and execute research studies with the ability to choose the right method considering the pace of the environment.
  • Analyse and synthesize research findings, to identify gaps and friction points from research insights
  • Present and communicate insights to senior stakeholders and other teams
  • Run workshops internally with stakeholders for product prioritisation
  • Dive into user data and come up with user behaviour insights
  • Advocate for voice of clients to ensure our user’s experience are as seamless as possible.
  • Mentor Junior UX Researchers to clear directions and growth
Who you are
  • 5+ years of experience as an UX Researcher with strong portfolio to demonstrate work such as research case studies, research report, with examples that illustrate your research decisions and processes.
  • Experience in Design Thinking methodologies
  • Experience in running UX Research with a cross functional team
  • Strong and excellent written and verbal communication skills in order to showcase research findings to senior management.
  • Understand business and technical requirements into research activities
  • Strong analytical skills to dissect problem statements and research findings
  • Experience with managing a small team of researchers
  • Fluency in Figma, Sketch and other design prototyping tools
  • Familiar with UX Collaboration tools such as Miro
  • Open minded, eager to learn
  • Candidates without a portfolio will not be considered.

Bonus points

  • Interest/some knowledge in cryptocurrency, fintech
  • Experience working in Exchanges, Crypto, DeFi or other financial startups
What we offer
  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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15/F, Pacific Plaza, 418 Des Vouex Road West
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