Canopy
Crypto.com (HK)

Crypto.com (HK) - Product Operations Associate (Data Focused)

Entry Level
Hong Kong
Product Operations Associate (Data Focused)
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About Us

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 900+ strong team.

For more information, please visit www.crypto.com.

Who we're looking for

Crypto.com (HK) is looking for a Product Operations Associate (Data Focused) to join the team!

What you will be doing
  • Ensure all information displayed on Crypto.com/price is up-to-date
  • Enhance the quality, breadth, and depth of content on Crypto.com/price
  • Scout and uncover high-quality projects
  • Establish and improve operations processes
  • Work with the product and engineering team to develop internal operations tools to drive efficiency
  • Assist with regular market research and analysis to identify opportunities to drive user acquisition & engagement
  • Assist with analysis of user feedback and continuously look for ways to deliver more value to our users and improve user experience
  • Collate user feedback and share with relevant internal teams for improvements
  • Work closely with team members to solve user issues
  • Review escalated issues from customer service and escalate to appropriate stakeholders
  • Stay up-to-date with the latest cryptocurrency and market trends and propose new ideas
Who you are
  • Up to date with the latest news, trends, and happenings
  • Knowledge, interest and passion in cryptocurrencies and its applications
  • 1-3 years experience in an operations role
  • Excellent command of English, Mandarin Chinese and great communication skills
  • Possess strong analytical skills with a good eye for detail
  • A team player, self-motivated and able to work independently with minimal supervision in a fast paced and dynamic environment
  • Working knowledge of Confluence, Jira and basic data tools (spreadsheets, etc)

Bonus points

  • Interest/some knowledge in cryptocurrency, fintech
  • Experience working in Exchanges, Crypto, DeFi or other financial startups
What we offer
  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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15/F, Pacific Plaza, 418 Des Vouex Road West
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