Canopy (HK) (HK) - Application Support Engineer (HK) - Global Fintech Startup

Entry Level
Hong Kong
Application Support Engineer (HK) - Global Fintech Startup
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About Us

At, you are empowered to think big and do things that have never been done before. You will be working with talented, interesting, ambitious and humble people, all passionate in developing a brand-new product from scratch. We value teamwork as well as an open and dynamic culture. We encourage our employees to engage with one another and work side by side with the executive team to achieve one united goal – bringing cryptocurrency in every wallet.

Who we're looking for

We are looking for a Application Support Engineer (HK) - Global Fintech Startup to join our team at!

What you will be doing
  • Ensure maximum uptime for multiple production systems
  • Provide L1 and L2 application production support to internal users for the trading, data processing, and IT operations
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Work with different internal teams to maintain and upgrade the product
Who you are
  • Prior Experience with providing Tier-1/Tier-2 Support
  • A strong interest in working in crypto, technology and/or financial environments
  • Excellent communication and interpersonal skills
  • Previous experience with programming/scripting languages is preferred
  • A problem solver with a keen eye for detail
  • Help in setting up the support model with the team in long term
  • Provide phone or remote support in the non-office hour in case required
  • Open to working shift hours
  • Experience driving monitoring, alerting and reporting initiatives
  • Experience with third-party IT support ticketing systems is a plus
  • Experience in working on flow of blockchain, trading in crypto/equities/FX is a plus
  • Knowledge of Redis, Relational databases and log queries (Splunk, Sumologic) is a plus
  • Knowledge or experience with AWS / Azure is a plus
What we offer
  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Flat team. Work side by side with the co-founding team
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team

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15/F, Pacific Plaza, 418 Des Vouex Road West
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