Canopy

Crypto.com (HK)- Solutions Engineer

Mid Level
Hong Kong
Solutions Engineer/ Solution Sales
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About Us

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data, and identity. With over 2 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 300+ strong team.

Who we're looking for

We are looking to hire an experienced Solutions Engineer to work alongside our passionate Sales and Product teams for Crypto.com Pay, our cryptocurrency payments solution for e-commerce merchants. As a Solutions Engineer, you will be required to conduct discovery calls with our trained Sales Representatives, draft and deliver presentations, demonstrate the features of Crypto.com Pay and answer technical questions raised by the client before or during integration.


To ensure success as a Solutions Engineer, you should have in-depth knowledge of software systems, a passion for sales, and high-level communications skills. Ultimately, a top-notch Solutions Engineer drives sales by creating specialized business software solutions, tailor-made to the customer's needs.

What you will be doing
  • Conducting client discovery calls with Sales Representatives
  • Meeting with clients and then strategizing with our Sales and Product teams to tailor solutions to varying customer needs
  • Drafting and delivering presentations on targeted products
  • Testing system performance and fixing bugs
  • Assist clients in troubleshooting and resolving queries during the integration phase and follow-up support
  • Developing relationships and maintaining customer relations.
  • Supporting the Sales team with all technical related queries.
  • Document and monitor requirements and customer feedback to propose future software updates in order to improve customer satisfaction

About you
  • Bachelor’s degree in Computer Science or Software Engineering or equivalent experience
  • Minimum 2 years of work experience as a Solutions Engineer
  • Experience with software engineering, customer experience and design architecture
  • Familiarity with business hardware and software systems
  • High-level communication skills
  • Exceptional interpersonal skills
  • Ability to create big-picture software solutions
  • Ability to present ideas in a clean, user-friendly way
  • Attention to detail
  • Fluent in English and Mandarin

What we offer
  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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15/F, Pacific Plaza, 418 Des Vouex Road West
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