Canopy
Citi Hong Kong

Citi Hong Kong - HK - GCB O&T - Citiphone Officer - Phonebanking

Entry Level
Hong Kong
HK - GCB O&T - Citiphone Officer - Phonebanking
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About Us

Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.

Who we're looking for

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

What you will be doing
  • Handle incoming calls and chats across segments, customers and deliver good customer service to ensure superior Citibanking experience to our customers.
  • Handle inquiries and transactions on banking, investment products and credit card products.
  • Promote and cross-sell the banks’ products as appropriate.
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives.
  • Good understanding of procedures and concepts within own technical/subject area.
  • Good understanding of how the team Integrates with others in accomplishing the objectives of the area.
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Who you are

Minimium Education:

  • Higher Diploma or above

Minimum Experience:

  • At least 1 year of relevant experience

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