Canopy
Carbon Ltd (HK)

Carbon Ltd. - Account Director

Entry Level
Hong Kong
Account Director
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Who we're looking for

Carbon Ltd. is looking for an Account Director to join the team!

What you will be doing
  • Supporting your line manager through taking and challenging creative briefs from clients on major scopes of work while demonstrating the ability to independently interpret and qualify creative briefs from clients.
  • Effectively communicating creative briefs to creative and project teams ensuring they understand the client's brand (s), busines, audiences and objectives
  • Acting as key contact for designated clients offering project update/reports, understanding and internally communicating changes to client’s needs and projects, internally communicating client feedback in a constructive manner
  • Managing non-business critical client issues/problems directly and escalating more complex client issues to management when additional support and decision making is required
  • Confidently challenging client's opinions and viewpoints when necessary to help manage expectations and positively influence outcomes but only when there is logic and rationale to do so
  • Navigating the often-political client organizational landscape to map and engage with key contacts, establish rapport and forge relationships with key decision makers and budget holders
  • Supporting project/production team when needed through project planning and management and owning end-to-end project management and production on larger and more complex projects
  • Working with the creative strategist and wider creative team to build client, audience and market insights which can be used to inform creative solutions
  • Acting as ‘Brand Guardian’ for the client ensuring creative and project teams deliver solutions that meet the agreed upon needs and objectives of the client and ensuring client satisfaction is a key and delivered performance metric
  • Seeking out existing client revenue opportunities through upselling on existing scopes of work and/or future client needs
  • Staying informed of trends, innovations and opportunities in the creative content space to inform the creative and wider business while enabling Carbon to foresee opportunities to grow and evolve
  • Maintaining the highest of standard of excellence in all aspects of your role and ensure consistency in those standards all the times
  • Contributing to new and existing business pitches. Working collaboratively with creative and project teams to convert business opportunities
  • Championing and upholding the culture of the Carbon business through work ethic, integrity and being a voice of positivity at all times

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32-36 Des Voeux Road West
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