Bowtie - Policy Servicing, Senior Office/ Assistant Manager

Mid Level
Hong Kong
Policy Servicing, Senior Office/ Assistant Manager
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About Us

Bowtie is a licensed life insurance company and Hong Kong’s very first virtual insurer. Built with modern technology and medical expertise, Bowtie’s platform will offer life and medical insurance plans to customers instantly and directly.

Bowtie will also offer health insurance products under the Voluntary Health Insurance Scheme (VHIS) that is approved by Food and Health Bureau. By eliminating paper, commissions and intermediaries, Bowtie’s mission is to enable a new generation of consumers to access insurance protection and take control of life protection decisions for themselves.

Bowtie is backed with HKD 234 million from Sun Life Financial and supported by leading international reinsurers.

Who we're looking for

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong. We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-obsessed team. We are also proud to bring a deep domain expertise and our own proprietary modern technology into Hong Kong. As we grow, we're looking for highly dynamic, hands-on and passionate talent to join our team.

What you will be doing

You will apply your professional knowledge and expertise to take charge of all policy servicing/administration, from and related strategic planning activities of Bowtie's business.

You will be in charge of all policy servicing and administration related matter - from new policy applications, liaise with our customer support team to contact customers / partners, to provide operations support - and be one of the key persons to deliver great experiences to our customers and internal partners.

Some of your responsibilities include:

  • Provide policy documentation support for all lines of businesses (both group and individual)
  • Handle policy service requests including, but not limited to policy surrender, policy renewal and policy changes
  • Conduct AML/KYC checks
  • Perform quality check on captured data and reporting
  • Prepare management reports, manuals and correspondence

On top of that, as part of a newly established and energetic insurance company, you will have the opportunity to lead / participate in many special projects, and get exposure to other areas of insurance operations.

Who you are
  • 3-5 years' policy administration experience in life / health insurance
  • Sensible judgement with a reliable and responsible character
  • Knowledge of insurance policies and ability to relate policy provisions with the loss exposures
  • Bachelor’s degree holder of relevance such as, but not limited to, biology and health related sciences, public health, insurance and risk management, and other technical subjects
  • Strong attention to details
  • Good command of both written and spoken Chinese and English
  • Energetic personality and good team player - we move fast and we leave no one behind!

Candidates with less experience can be considered for other positions - reach out and talk to us!

What we offer
  • Competitive salary
  • Fun, co-operative and flexible startup culture
  • Weekly sharing sessions and regular happy-hour gatherings
  • Flexible working hours
  • Benefits include medical/ dental coverage and wellness program
  • Excellent learning opportunities with Professional Development Sponsorship

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GP18, 26/F, Two Harbour Square, 180 Wai Yip Street,
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Bowtie (HK)

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