Avery Dennison

Avery Dennison - Senior Customer Service Officer

Entry Level
Hong Kong
Senior Customer Service Officer
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About Us

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labelling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets.

Who we're looking for

Avery Dennison is looking for a Senior Customer Service Officer to join the team!

What you will be doing
  • To respond to customer enquiries and requests (via telephone, fax and email communications ) in a timely manner
  • To coordinate with sales team and other functional departments in the production and delivery of quality goods and services.
  • To handle customer complaints according to the Company procedures and service standard
  • To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
  • To use the updated standard forms and to work with Customer Service Supervisor to maintain updated record as required by ISO procedures (e.g. Specification sheets, Sample Cards, etc.).
  • To proactively share among team members on new product/system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
  • Experience in project handling preferred
Who you are
  • Bachelor degree or above
  • Result oriented, open-minded, Quick and careful learner
  • Willing to work overtime whenever necessary
  • Strong teamwork spirit
  • Can read & write English and Chinese
  • Fluent in English and Mandarin Speaking
  • Familiar in Excel Analysis and Powerpoint Presentation
  • Willing to travel oversea and China

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8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
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