Avery Dennison

Avery Dennison - Data Solutions Specialist

Entry Level
Hong Kong
Data Solutions Specialist
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About Us

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labelling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets.

Who we're looking for

Avery Dennison is looking for a Data Solutions Specialist to join the team!

What you will be doing
  • Function as a primary and direct point of contact for retailers and brand owners building relationships and providing business analysis for development needs related to variable data products, online ordering solutions and in-plant printing.
  • Provide ongoing consultation and direction to the customer concerning variable data, online solutions and in-plant printing.
  • Handle programme change requests, investigate and resolve customer issues through use of systems or communication with production sites and various support teams
  • Prepare project plan to co-ordinate the activities with the customer as well as Avery Dennison internal IT teams to establish data transfer and/or successfully deploy online ordering and in-plant printing solutions.  
  • Prepare Statement of Work hosting functional and data requirements for programme design, schedule, and implementation
  • Attend and lead calls with development teams  to ensure all requirements are understood and fulfilled
  • Co-ordinate and prepare test plan supporting ordering solution
  • Ensure functional and data requirements needs are met by performing end to end testing which may include final User Acceptance Test (UAT) with customer
  • Collaborate with Commercial and  internal product development teams to ensure artwork and variable data requirements are fully captured
  • Collaborate with Operations teams and provide training to enable effective roll out and ongoing troubleshooting to resolve issues
  • Provide feedback and drive continuous improvement
Who you are
  • Strong interest in information technology solutions and data analysis including good knowledge of spreadsheet software and database creation.
  • Ability to establish and maintain strong customer relationships
  • Strong commercial acumen and strategic thinking
  • Able to provide coaching and provide training/guidance to others
  • Demonstrated ability to be highly organised while managing multiple projects to completion against tight deadlines
  • Excellent problem solving and analytical skills, investigative mindset and a keenness to resolve and find the cause of problems
  • Highly effective oral and written communication and presentation skills with both internal and external customers
  • 3+ years of experience in B2B customer service preferred
  • Self motivated and able to work independently under own initiative
  • Basic understanding of IT programming would be beneficial
  • Bachelor’s degree or equivalent knowledge gained through training and experience
  • Fluent in English

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8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
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