AnyDesk Software (HK)

AnyDesk Software (HK) - Technical Support Specialist

Mid Level
Hong Kong
Technical Support Specialist
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Who we're looking for

AnyDesk is looking for a As a Technical Support Specialist at AnyDesk you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward. Account Manager to join our team.

What you will be doing
  • Provide technical support by phone, email, and live chat to AnyDesk clients
  • Develop best practices for recurring problems, together with your team
  • Collaborate within and outside of your team to support broader business objectives
  • Support our sales and business development team
  • Contribute to knowledge management by creating technical articles and work arounds
  • Advise the customer about our product with their business requirements in mind
  • Ensure the satisfaction of our customers
Who you are

Basic Qualifications:

  • 3 years+ experience in a customer contact-centered area
  • Successfully completed studies or training in the IT field
  • Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
  • Distinct customer and service orientation and understanding of the customer point of view
  • Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus

Preferred Skills and Experience:

  • Understanding or experience with REST API is a big plus
  • Positive problem-solving attitude and a hands-on mentality
  • You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!
  • We also give career starters and jumpers a chance
What we offer
  • Ambitious and self-driven culture
  • Generous leave entitlements
  • Free drinks and snacks
  • Personal and professional development focus and room for creative ideas
  • Fun place to work where everyone is valued
  • The position is based in Hong Kong, in a Co-working office environment

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