AnyDesk Software (HK) - Technical Support Specialist

Mid Level

Hong Kong

Technical Support Specialist

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About Us

AnyDesk Software GmbH is one of the leading providers of remote desktop solutions.

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Who we're looking for

AnyDesk is looking for a As a Technical Support Specialist at AnyDesk you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward. Account Manager to join our team.

What you will be doing

Provide technical support by phone, email, and live chat to AnyDesk clients
Develop best practices for recurring problems, together with your team
Collaborate within and outside of your team to support broader business objectives
Support our sales and business development team
Contribute to knowledge management by creating technical articles and work arounds
Advise the customer about our product with their business requirements in mind
Ensure the satisfaction of our customers

Who you are

Basic Qualifications:

3 years+ experience in a customer contact-centered area
Successfully completed studies or training in the IT field
Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
Distinct customer and service orientation and understanding of the customer point of view
Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus

Preferred Skills and Experience:

Understanding or experience with REST API is a big plus
Positive problem-solving attitude and a hands-on mentality
You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!
We also give career starters and jumpers a chance

What we offer