AnyDesk Software (HK)

AnyDesk Software (HK) - Customer Care Specialist

Mid Level
Hong Kong
Client Care Specialist
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Who we're looking for

We are looking for Client Care Specialist to join the team

What you will be doing
  • You handle customer requests by telephone and in writing
  • You identify optimization needs and help the company to improve our customer experience
  • You advise the customer in our product with customer needs in mind
  • You provide documentation of customer requests as well as technical documentation
  • You ensure the satisfaction of our customers
Who you are
  • 3 years+ experience in a customer contact-centered area
  • Successfully completed studies or training in the IT field
  • Interest in technical topics and expertise in at least one operating system (Windows, macOS, Linux)
  • Distinct customer and service orientation and understanding of the customer point of view
  • Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus
  • Positive problem-solving attitude and a hands-on mentality
  • We also give career starters and jumpers a chance
  • Understanding or experience with REST API is a big plus
What we offer
  • Ambitious and self-driven culture
  • Generous leave entitlements
  • Free drinks and snacks
  • Personal and professional development focus and room for creative ideas
  • Fun place to work where everyone is valued
  • The position is based in Hong Kong, in a Co-working office environment

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One Austin Road West
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AnyDesk Software (HK)

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