Animoca Brands (HK)

Animoca Brands (HK) - Online Game Community Manager

Mid Level
Hong Kong
Online Game Community Manager
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About Us

Animoca Brands, a Deloitte Tech Fast winner and ranked in the Financial Times list of High Growth Companies Asia-Pacific 2021, is a leader in digital entertainment, blockchain, and gamification.

Who we're looking for

Animoca Brands (HK) is looking for an Online Game Community Manager to join the team!

What you will be doing
  • Creating, implementing and measuring community engagement
  • Driving community strategy, development, growth, programs and community campaigns
  • Work with marketing to plan releases, marketing materials and content
  • Manage communication channels, including Discord, Telegram, Twitter, WeChat, Weibo, live chat,  blog posts and forums etc
  • Provides timely support to the questions & queries raised in the community by liaising with the Product team and checking necessary systems for an update
  • Representing the voice of the community, bringing community feedback to our Marketing and Product teams
  • Monitoring the industry for changing trends in community management practices.
  • Provide daily, weekly and quarterly analysis to senior management
Who you are
  • Strong understanding of cryptocurrency, and blockchain space. Not technical, but fundamental understanding (we will also offer training)
  • 2 Years experience managing an online user community and customer service, or 3 years combined experience leading and working with an online user community
  • Excellent written and oral communication skills in English and Mandarin
  • Ability to hear, process, and respond to feedback from community members and come up with creative solutions to meet their needs
  • Experience running of live-ops, post-release game/app updates
  • Active following on twitter, Telegram, Discord, WeChat and other social media
  • Can work independently, a self starter

Nice to have:

  • Experience or familiarity in blockchain development
  • Deep understanding of games
  • Familiarity in working with third-party IP
What we offer
  • 5-day work week
  • 15 days annual leave
  • Transportation allowance
  • Medical, Life & Personal Accident insurance
  • Casual work attire
  • Free coffee, tea and fruit daily
  • Multi-cultural work environment (15 nationalities and counting!)
  • Flat company structure: your ideas get heard by the right people very quickly
  • Regular (and fun) company activities
  • Other leaves (Marriage Leave, Compassionate Leave, Exam Leave)

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Unit 417-421, Cyberport 1, 100 Cyberport Road, Pokfulam,
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